Trade Shield | Knowledge Centre CREDIT

How To Send a New Credit Application

? 8 min read 9 steps

In this article

1. Start a Workflow	2. Search for the Entity
3. Search by Name or Reg Number	4. Complete Customer Contact Info
5. Complete Payment Information	6. Send or Skip Application
7. Add Motivation & Documents	8. Click Initiate
9. Track in Workflow Overview	▶ Credit Application Workflow

Credit Application Workflow Overview

TRADE SHIELD Credit Application Workflow

Initiation Start

Initial risk screening

Preliminary credit assessment

Waiting for client to complete application

Application validation / verification

Bureau report

Credit bureau data

Limit recommendation

Credit limit proposal

Credit insurance

Insurance assessment

→ Apply for insurance

→ Submit insurance

Approvals

Approval 1 · Approval 2 · Approval 3 · Approval 4 · Approval 5

Multi-level sign-off

Approval thresholds
Lvl 2 – Lvl 5

Approved data capture

Main process

Client-dependent / pending

Parallel step

Approval / escalation

- - - Side action

Go to Start a Workflow and select the application

Navigate to Start Workflow in the left-hand menu under Fabric Workflows. Select the application type you wish to initiate — for credit applications, choose Basic Credit Application.

START WORKFLOW SCREEN

app.tradeshield.ai/workflow/start

TradeShield Demo

⌂ Home

Customers

☷ Customers

Fabric Workflows

▶ Start Workflow

☷ Workflow Overview

Basic Credit Application ←

This workflow is used for new credit applications

● 45 minutes

Start → ←

Cash Application

This workflow is used for cash applications

● 45 minutes

Start →

Credit Onboarding

A basic credit onboarding workflow

● 45 minutes

Start →

ⓘ Tip: Three application types are available: Basic Credit Application, Cash Application, and Credit Onboarding. Select the one that matches your process.

↓

Search for the entity

Search using the company registration number (or sole proprietor ID number) and country, then select the entity.

For sole proprietors: do not search by trading name — choose Person, enter the ID number, and search.

ENTITY SEARCH — PERSON

app.tradeshield.ai/workflow/entity-search

I am searching for a

Person Company

in South Africa ▼

With identification number 000000000000 ⚲

⚠ Note: For sole proprietors, always choose Person and search by ID number. Do not search by trading name — you will not find the correct entity.

↓

For a company, search by trading name or registration number

Switch to Company and search by either the trading name or the registration number. Select the correct entity from the results.

COMPANY SEARCH — BY NAME & BY REGISTRATION NUMBER

app.tradeshield.ai/workflow/entity-search

Search by trading name

I am searching for a Person Company in South Africa ▼

abc trading ⚲

Can't find 'abc trading'? Add it now

☷

A B C TRADING

? Registration: 1993/030883/23

? Country: South Africa

● Status: In Business

☷ Vat Number: 4010144097

Search by registration number

1993/030883/23 ⚲

Can't find '1993/030883/23'? Add it now

☷

A B C TRADING

? Registration: 1993/030883/23

? Country: South Africa

● Status: In Business

☷ Vat Number: 4010144097

↓

Select the company profile and complete customer contact information

Select the company from the search results. Complete the Customer Contact Information fields — including full name, email address, and contact number. Answer any additional questions such as "Is this an export customer?". Click Continue when done.

CUSTOMER DETAILS FORM

app.tradeshield.ai/workflow/customer-details

Customer Details

Company Name

A B C TRADING

Country

South Africa ▼

Registration Number

1993/030883/23

Vat Number

4010144097

Status

In Business ▼

Company Nox ID

CBCR82947

Customer Contact Information

Full Name *

John Doe

Email *

JohnD@test.com

Contact Number *

0112345678

Example Questions

Is this an export customer? *

Yes No

✕ Cancel Continue →

↓

Complete the required Payment Information

Enter the Payment Terms, Credit Limit Requested, and Currency. The system will display a guide showing the purchasing power of the requested limit.

PAYMENT INFORMATION FORM

app.tradeshield.ai/workflow/payment-info

Payment Information

Payment Terms *

30 Days ▼

Credit Limit Requested

500,000

Currency

ZAR (Rand) ▼

A real limit of 500,000 is sufficient for purchases of ~200,000 over 30 Days (calculated by multiplying your purchases by 2.5)

ⓘ Tip: The system calculates the real purchasing power of the limit. A R500,000 limit supports approximately R200,000 in purchases over 30-day terms.

↓

Decision: Send or Skip the application

Based on your internal requirements:

Send Application — the customer receives a digital application to complete.
Skip Application — the customer is not contacted. If skipping, attach a paper-based application to support a detailed limit recommendation (see Step 7).

SEND / SKIP APPLICATION

app.tradeshield.ai/workflow/send-application

Skip Sending Application

If you have chosen 'Skip Application', the applicant will not be contacted or asked to provide any information/documentation.

Send Application Skip Application

⚠ Note: If you skip the application, make sure to attach a completed paper-based application in the next step. This supports a more accurate limit recommendation.

↓

Provide your motivation and attach supporting documents

Select Yes to include a motivation, type your message to the approval team, then upload any supporting documents such as a paper-based application or bank statements.

MOTIVATION AND DOCUMENTS

app.tradeshield.ai/workflow/motivation

Motivation and Documents

Would you like to include motivation and attach documents?

Yes No

Motivation to Approver

Test

? Upload Document

Documents

File NameFile Type

TEST DOCUMENT.pdf Credit Application ?

↓

Click Initiate to complete your part of the application

Once all fields are complete, click Initiate. The system will confirm the application has been sent and is being processed. You can then request another application if needed.

CONFIRMATION SCREEN

app.tradeshield.ai/workflow/confirmation

Application

The Application has been sent and is currently being processed.

↻ Request another

ⓘ Tip: After initiating, use Workflow Overview to track the status of your application at every stage.

↓

Track all stages in Workflow Overview

After initiation, the application routes through the following stages:

• If your process includes an Initial Risk check, the application goes to that team first.
• If you chose Skip Application, it still routes to your team for a decision.
• After your team's decision, it goes to Trade Shield for a limit recommendation.
• If you chose Send Application, it is sent to the customer once approved.

Monitor all stages at any time from Workflow Overview.

ⓘ Training Resources: Watch the on-demand training videos: Full walkthrough video | Additional session (Jan 2025)

Download PDF Guide

How To Send a New Credit Application • 469 KB • PDF

Download PDF

Need more help?

The support team is ready to assist

support@tradeshield.ai

+27 (0) 10 753 1630