What is the Application Validation Alert and How to resolve it

Created by Roxanne Fourie, Modified on Wed, 25 Feb at 5:10 PM by Amy Sara Price

Title

Resolve Application Validation Alert – Signature Does Not Match Selected Signatory

Summary

This article explains why an Application Validation Alert appears when the digital signature does not match the selected signatory, and provides step‑by‑step actions agents should follow to resolve the issue. This article is intended for Trade Shield agents.

Steps

1. Review the Application Validation Alert:

When the alert appears, it will state that the signature does not match the selected signatory. This means a discrepancy was detected during Step 6 or Step 7 of the application process.

2. Confirm What Triggered the Alert:

The alert is generated when:

•The selected signatory (from the CIPC‑pulled dropdown list)does not match the email address that signed the application.

This typically occurs if the wrong person signs, or if the wrong signatory was selected.

3. Check the Application Steps for Mismatches:

Step 6 – Accept Agreement

Ensure the correct person is assigned before proceeding to sign.

Step 7 – Sign and Submit:

Confirm:

•The person signing is authorized

•Their name matches the chosen signatory

•Required documents (proof of identity, board resolution) are uploaded

4. Review the Signatory Information in the Workflow:

Scroll to the Confirmations and Agreements section.

Here you will see:

1. Selected Signatory – who was chosen in the dropdown (pulled from CIPC)

2. Signing Email Address – the email used when the application was digitally signed

If 1 and 2 do not match, the application cannot be validated.

5. Check Who the Application Was Last Assigned To:

In the digital signing verification view, the audit trail shows who last received the application.

If the application was last sent to someone other than the selected signatory, the incorrect person likely signed the application.

6. Determine the Root Cause:

•The application was last reassigned to Person A → but Person B signed

•The completion user selected the wrong signatory name

•The signer does not have the authority to sign and no board resolution was attached

7. Correct the Issue:

If the wrong person signed or the wrong signatory was selected:

•Decline the application.

•Reinitiate a new application.

•Send it back to the customer to complete correctly.

⚬Ensure that Step 6 is reassigned to the actual authorized signatory.

•Confirm that the signer uploads required supporting documents (if applicable).

This ensures the signature validation alert will not appear.

Troubleshooting

Symptom:

An Application Validation Alert appears:

“The signature on the digital application does not match the selected signatory.”

Cause:

The email address that signed the application does not match the selected signatory name chosen in Step 7.

Resolution:

Reassign at Step 6 and ensure the correct authorized person signs.

If signed incorrectly, decline and reinitiate a new application.

FAQs

Q: Why can’t the system accept the signature?

A: The digital application requires the selected signatory (from CIPC records) to be the same person who signs electronically.

Q: Can someone else sign with authorization?

A: Yes—provided they upload a valid board resolution giving them authority.

Q: What if the wrong signatory was selected?

A: Reassign the application at Step 6 and restart Step 7 with the correct signer.

Here is also a link to What Is The Digital Signature and How To Verify It https://tradeshield-help.freshdesk.com/a/solutions/articles/153000252866

Tags & Metadata

troubleshoot, signature-alert, application-validation, agent, Trade Shield, signing, workflow