Trade Shield | Knowledge Centre TROUBLESHOOTING

Resolve Application Validation Alert – Signature Does Not Match Selected Signatory

⏳ 5 min read 7 steps For: Trade Shield Agents

This article explains why an Application Validation Alert appears when the digital signature does not match the selected signatory, and provides step-by-step actions agents should follow to identify and resolve the mismatch.

In this article

1. Review the Validation Alert	2. Confirm What Triggered the Alert
3. Check Steps 6 & 7 for Mismatches	4. Review Signatory Information
5. Check Last Assignment	6. Determine the Root Cause
7. Correct the Issue	FAQs

Alert: Review the Application Validation Alert

When the validation alert fires, a red banner appears at the top of the application. It will read:

APPLICATION VALIDATION ALERT

app.fabric.bpfabric.com / credit-application / review

Application Validation Issues

There are 1 issues raised;

1. The signature on the digital application does not match the selected signatory.

⚠ Note: This alert means the application cannot proceed in its current state. You must investigate before taking further action.

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Confirm What Triggered the Alert

The alert is triggered when the email address that signed the application does not match the selected signatory chosen from the CIPC-pulled dropdown list.

This typically occurs in one of these scenarios:

Scenario	What happened
Wrong person signed	The application was forwarded to or completed by someone other than the selected signatory
Wrong signatory selected	The completion user chose the wrong name from the CIPC dropdown in Step 7
Unauthorised signer	A third party signed without uploading a valid Board Resolution

ⓘ Tip: The CIPC dropdown pulls director names from official records. The name selected must be the same person whose email address was used to sign.

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Check Steps 6 & 7 for Mismatches

Open the application workflow and review both signing steps:

WORKFLOW — STEPS 6 & 7

app.fabric.bpfabric.com / application / workflow

Accept Agreement

These are the terms & conditions of the agreement

I accept these terms and conditions

⚠ Ensure the correct authorised person is assigned before proceeding to Step 7.

Sign and Submit

This agreement must be signed by an authorised person.

Please select who you are

Other ▾

Please enter your full name

Please upload your proof of identity

Attach File

Please upload Board Resolution

Attach File

✕ Cancel ✓ Submit

ⓘ Tip: If the signer is not a CIPC-listed director, a valid Board Resolution must be attached at Step 7 to grant signing authority.

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Review Signatory Information in the Workflow

Scroll to the Confirmations and Agreements section of the application. Compare the two key fields:

CONFIRMATIONS AND AGREEMENTS

fabric.bpfabric.com / confirmations-agreements

Confirmations and Agreements

Url

https://fabric.bpfabric.com/verify-digital-signature/abd36900-f497-4d06-9acb...

Signatory

Jeremy Graham Wansbury

neilp@tradeshield.ai

Mismatch detected: ① Signatory name (Jeremy Graham Wansbury) does not match the owner of ② Signing email (neilp@tradeshield.ai). This is the root cause of the validation alert.

⚠ Note: If fields 1 and 2 do not belong to the same person, the application cannot pass validation.

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Check Who the Application Was Last Assigned To

In the Fabric Digital Signing verification view, the audit trail shows who last received the signing link.

FABRIC DIGITAL SIGNING — VERIFICATION

fabric.bpfabric.com/verify-digital-signature/...

Fabric Digital Signing

This tool will allow you to view and verify signed content, ensuring the integrity of the content and the identity of the signatory.

Overview

Title

The Real Limit Application

Signed Date

18 Jun 2024

Signatory

neilp@tradeshield.ai

On behalf of

TENT A WEEKEND HIRE

ⓘ The audit log shows who the application was last assigned to. If ② (the signing email) does not match ① (the selected signatory), the wrong person signed.

ⓘ Tip: Cross-reference the signing email shown in the Digital Signing view (3) with the signatory name selected in the workflow (1). They must belong to the same person.

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Determine the Root Cause

Use the information gathered in Steps 4 and 5 to identify which root cause applies:

Root Cause	How to Identify
Application reassigned to wrong person	Audit log shows last assignment to Person A, but Person B signed
Wrong signatory selected from CIPC list	Name in dropdown does not match the email used to sign
Unauthorised signer, no Board Resolution	Signer is not a listed CIPC director and no resolution was uploaded

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Action: Correct the Issue

If the wrong person signed or the wrong signatory was selected, you must decline the application and start fresh. There is no in-place edit option once a signature mismatch is detected.

Resolution Checklist

Decline the application in the workflow.

Reinitiate a new application for the applicant.

Send the application back to the applicant to complete correctly.

At Step 6, reassign the agreement to the correct authorised signatory.

Confirm that supporting documents (proof of identity, board resolution if applicable) are uploaded at Step 7.

Once the correct signatory completes the new application with matching details, the validation alert will not reappear.

⚠ Important: Do not attempt to proceed with a mismatched application. Declining and reinitiating is the only valid resolution path.

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⚠ Troubleshooting Quick Reference

Symptom	Cause	Resolution
"The signature on the digital application does not match the selected signatory."	Email used to sign does not match the CIPC signatory name selected in Step 7	Reassign at Step 6 to the correct signer. If already signed incorrectly — decline and reinitiate.

Frequently Asked Questions

❓ Why can't the system accept the signature?

The digital application requires the selected signatory (from CIPC records) to be the exact same person who signs electronically. The system matches the name chosen in the dropdown against the email address that completed the signing — if they don't correspond to the same individual, the signature cannot be accepted.

❓ Can someone else sign with authorisation?

Yes — provided they upload a valid Board Resolution at Step 7 that explicitly grants them authority to sign on behalf of the entity. Without this document, only a CIPC-listed director may sign.

❓ What if the wrong signatory was selected from the dropdown?

You cannot edit the selection after signing has occurred. Reassign the application at Step 6 to the correct person and restart Step 7. If the application has already been incorrectly signed, decline it and reinitiate a new application.

What Is The Digital Signature and How To Verify It ↗

Need more help?

The support team is ready to assist

support@tradeshield.ai

+27 (0) 10 753 1630