Navigate to Workflow Overview in the left-hand menu. This page displays all applications and their current workflow stages.

Use the filter options to narrow down by department, label, or assignment.

WORKFLOW OVERVIEW SCREEN

ⓘ Tip: Use the Departments and Labels filters in the sidebar to quickly find applications assigned to your team or flagged as Overdue.

Each application card shows the stage, status, and assignee. Click on an application to open it and review the full workflow detail. The stages your application will progress through are described below.

Triggered when: Using the "Can't find company, Add it now" feature.

Once confirmed, the application moves to Initial Risk Check.

ⓘ Tip: This stage only applies when adding a company not already in the Trade Shield database.

Trade Shield applies pre-knockout rules to determine whether the application meets basic risk criteria. Rules include industry risk, years active, adverse listings, and more.

⚠ Note: If the application fails the pre-knockout rules, it is returned before continuing to the next stage.

The application is sent to the applicant for completion and submission.

Once completed, the application proceeds to Application Verification.

⚠ Note: Applications not completed within 30 days are automatically cancelled. Follow up with your applicant to avoid this.

Trade Shield verifies audited financials, bank statements, and all supporting documentation.

In Fabric, this stage displays as: Correction Request – Incomplete Submission (End-Application Verification)

⚠ Note: If validation fails, the application is returned to Request to Complete Information so corrections can be made.

Trade Shield prepares the research report after verification is complete. The report is attached to the application once finished.

ⓘ Tip: Once this stage is complete, the research report will be visible as an attachment on the application card.

Trade Shield processes a limit recommendation based on the credit assessment.

ⓘ Tip: The recommended credit limit will be visible once this stage completes and will feed into the Final Approval stage.

The application now awaits approval from your organisation's internal approval team(s). There can be up to 5 approval levels depending on your organisation's structure.

Click Assigned To in Workflow Overview to see who is responsible at each approval stage.

ⓘ Tip: Ensure all supporting documents are attached to the application before this stage to avoid bottlenecks in the approval process.

▶ Symptom: Application appears stuck in a stage longer than expected

Cause: The reviewing team (Trade Shield or your internal organisation) may have a backlog, or required information is still being validated.

Resolution:

• Compare the time elapsed with the expected timeframe listed for that stage.
• If the delay exceeds:
  • 24 hours for Confirm Subject Details
  • 2 hours for Verification, Research Report, or Limit Recommendation
  • 30 minutes for Trade Shield internal processing
• Contact support@tradeshield.ai for assistance.

▶ Symptom: Final approval is taking longer than expected

Cause: Approval times vary based on the number of approval levels (1–5) and your organisation's internal availability.

Resolution:

• Check the Assigned To field for the current approver.
• Follow up with your internal Final Approval Team if the request is time-sensitive.
• Ensure all supporting documents are attached to avoid bottlenecks.