Does Adding A New User Have Additional Costs?

Created by Amy Sara Price, Modified on Mon, 8 Jun at 1:43 PM by Amy Sara Price

Trade Shield | Knowledge Centre BILLING & PACKAGES

Does Adding A New User Have Additional Costs?

⏳ 2 min read 3 FAQs

About this article: This FAQ explains whether adding new users to a Trade Shield package results in extra charges, and outlines when additional costs may apply.

In this article

1. Does adding a user cost extra?	2. What if we need more users than our package?
3. Who do we contact for package changes?

Does it cost extra to add a new user to our Trade Shield package?

No. You can add users at no extra cost, as long as the total number of users aligns with the fixed monthly amount agreed upon in your organisation's package.

Your Package Includes a Fixed User Allowance

Users within your agreed limit can be added freely ✓ No additional charges apply within your package limits.

ⓘ Tip: Not sure how many users your package includes? Contact your account manager or email support@tradeshield.ai for a package summary.

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What happens if our organisation needs more users than what was included?

If additional users are required beyond what was agreed during your initial package selection, adjustments to your billing may apply as outlined in your contract.

Original Package

Fixed user count agreed at sign-up

→

⚠

Over Limit

Billing adjustment may apply

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Account manager or support team

⚠ Note: Always check your contract terms before adding users beyond your package limit to avoid unexpected billing changes.

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Who should we contact for package or user-related changes?

Reach out via any of the channels below and the team will assist with any package or user-related queries:

support@tradeshield.ai

Phone

010 753 1630

Account Manager

Contact your dedicated account manager directly

Need more help?

The support team is ready to assist

support@tradeshield.ai

+27 (0) 10 753 1630