Log in to your Trade Shield portal and find the application. It will be showing the following workflow stage:

PORTAL — APPLICATION WORKFLOW STAGE

ⓘ Tip: You can also search for the application by the applicant's company name or reference number using the search bar at the top of your applications list.

Open the application and scroll to the Validation Notes section. This will show exactly what the vetting team requires. The most common requests are:

PORTAL — VALIDATION NOTES

The applicant must upload documents in the relevant fields inside their application. They have two options:

ⓘ Tip: The substitution document does not need to be lengthy — a short, signed statement on company letterhead is sufficient.

Before resubmitting, confirm that the applicant has entered their estimated annual turnover in the Financial Information section of the application. This allows the vetting team to calculate a suitable credit limit — even when a substitution document is used instead of full financial statements.

APPLICATION FORM — ESTIMATED TURNOVER FIELD

⚠ Note: Without an estimated turnover, the vetting team cannot calculate a credit limit recommendation and the application will not be able to progress.

Once the documents are uploaded and the estimated turnover is completed, ask the applicant to submit the application again. It will be sent back to the vetting team for further processing.

APPLICATION — RESUBMISSION CONFIRMATION

ⓘ Tip: Once resubmitted, the workflow stage will update and the application will no longer show as Correction Request – Incomplete Submission. Allow the standard processing time for the vetting team to review.