What is “Correction Request - Incomplete Submission” – End Application Verification

Created by Roxanne Fourie, Modified on Wed, 25 Feb at 4:56 PM by Amy Sara Price

Title

Resolve Application Stuck in “Correction Request - Incomplete Submission” – End Application Verification (Incomplete Submission)

Summary

This article explains why an application remains in the “Correction Request - Incomplete Submission” stage after submission and provides step‑by‑step guidance for assisting customers in completing the required corrections. This article is intended for Trade Shield agents.

Steps

1. Open the email sent to you with the application stage:

Navigate to the application currently marked as End Application Verification/Correction Request – Incomplete Submission.

2. Review the Validation Notes:

Scroll to the Validation or Notes section to see what the vetting team flagged as missing or incomplete.

Typically, the team will request:

•Three months of bank statements, or

•Audited financial statements

3. Inform the customer of the required documents:

Communicate that the application was returned because the submitted financial documentation was incomplete or missing.

Advise the customer to upload one of the required document types in the relevant fields.

4. If the customer cannot provide financial statements, guide them to submit a Substitution Document:

Provide the customer with the following instructions:

•Open a blank Word document (ideally on their company letterhead).

•Add a statement explaining that the requested bank or financial statements are confidential and cannot be shared.

•Save the document as a PDF.

•Upload this PDF in all fields where bank/financial statements are required.

•Resubmit the application.

5. Ensure Estimated Turnover Is Completed.”

Confirm that the customer has entered their estimated turnover in the application.

This allows the vetting team to calculate a suitable limit even when a substitution document is provided.

6. Ask the customer to resubmit the application:

Once the correct documents or a substitution PDF are uploaded, the customer must submit the application again for further processing by the vetting team.

Troubleshooting

Symptom:

Application appears stuck in Request to Complete Information even after customer submission.

Cause:

Required documentation was missing or invalid during verification.

Resolution:

Advise customer to upload missing financial statements or provide a substitution document, then resubmit the application.

FAQs

Q: Will the vetting team accept a substitution document instead of financials?

A: Yes. As long as a signed PDF is uploaded and the estimated turnover is completed, the application can proceed.

Q: Why must the customer provide estimated turnover?

A: It enables the vetting team to calculate an appropriate limit recommendation.

Tags & Metadata

resolve, application-status, documentation, agent, Trade Shield