Why am I getting a No Report/No Product Error?

Created by Mmalethabo Mashigo, Modified on Tue, 9 Jun at 10:20 AM by Amy Sara Price

Trade Shield | Knowledge Centre TROUBLESHOOTING

Why Am I Getting a No Report / No Product Error?

? 3 min read 3 steps

⚠ What is this error? This error occurs when a local (South African) application type is selected for an entity that is registered or operating outside of South Africa — or vice versa. It only appears at the point of initiating a new application.

In this article

1. Understanding the error	2. Select the correct workflow
3. Add an international entity manually	Still seeing the error?

Understanding the error

When you initiate a credit application, Trade Shield needs the workflow type to match the country where the applicant entity is registered. If there is a mismatch, the platform cannot assign the correct report product — and you will see the red banner below.

Applicant location	Correct workflow to use
Registered in South Africa	South African / Local workflow
Registered outside South Africa (e.g. Spain, UK, Kenya)	Africa or International workflow

WHAT THE ERROR LOOKS LIKE

app.fabricworkflows.com

Payment Terms *

30 Days ▼

Credit Limit Requested

Currency

ZAR (Rand) ▼

No report type has been configured. Please contact your administrator.

Skip Sending Application

If you have chosen Skip Application, the applicant will not be contacted or asked to provide any information/documentation.

Send Application

Skip Application

Motivation and Documents

Would you like to include motivation and attach documents?

Yes No

← Back → Initiate

⚠ Note: Do not click Initiate if you see this banner. Close or navigate back and restart with the correct workflow.

↓

Select the correct workflow for the applicant's country

Navigate to Start Workflow in the left-hand sidebar. Select the workflow that matches where the applicant's entity is registered. For any entity outside South Africa, choose the Africa or International workflow.

Once the correct workflow is selected, you will arrive at the company search screen. Change the country dropdown to the applicant's country (e.g. Spain) and search for their company name or registration number.

START WORKFLOW & COMPANY SEARCH

app.fabricworkflows.com/start-workflow

FABRIC WORKFLOWS

▶ Start Workflow

☷ Workflow Overview

Select the correct workflow for your applicant:

?? Local

South African entities

? International

Entities outside SA ✓

? Africa

African entities (non-SA)

I am searching for a ? Person ⬜ Company In Spain ▼

With name or registration number ?

ⓘ Tip: If the company appears in the search results, select them and continue. If they do not appear, proceed to Step 3 to add them manually.

↓

Can't find them? Add the entity manually

If the international entity does not appear in the search results, click "Can't find [name]? Add it now" at the bottom of the results screen. This opens the Customer Details form where you can enter the applicant's information manually.

Complete all required fields and click Continue to proceed with the application — the No Product/Report error will no longer appear.

ADD ENTITY MANUALLY

app.fabricworkflows.com

I am searching for a ? Person ⬜ Company In Spain ▼

Business ?

No results found for "Business"

Please check your spelling or try some different keywords.

Can't find 'Business'? Add it now

Customer Details

Company Name *

Business

Country *

Spain ▼

Registration Number

VAT Number

Customer Contact Information

Provide the contact person who will complete the application.

Full Name *

Email *

Sales Code

Please specify your sales code

eg: 21045 *

✕ Cancel → Continue

ⓘ Tip: Once you click Continue, the application will proceed without the No Report/No Product error. The correct product and report type will be assigned automatically based on the workflow selected.

⚠ Still seeing the error after following these steps?

If the No Report/No Product error persists after selecting the correct workflow and adding the entity manually, this may indicate a configuration issue that requires administrator attention.

Please reach out to the Trade Shield support team with the applicant's name, the workflow used, and a screenshot of the error:

✉ support@tradeshield.ai ? +27 (0)10 753 1630

Need more help?

The support team is ready to assist

support@tradeshield.ai

+27 (0) 10 753 1630

www.tradeshield.ai

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Why am I getting a No ReportNo Product Error.pdf
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