Does adding a new user have additional costs?

Title

Does adding a new user have additional costs? (Billing & Package Context)

Summary

This FAQ explains whether adding new users to a Trade Shield package results in extra charges and outlines when additional costs may apply.

FAQs

Q: Does it cost extra to add a new user to our Trade Shield package?

A: No. You can add users at no extra cost as long as the total number of users aligns with the fixed monthly amount agreed upon in your organisation’s package.

Q: What happens if our organisation needs more users than what was included in the original package?

A: If additional users are required beyond what was agreed during your initial package selection, adjustments to your billing may apply as outlined in your contract. Please contact your account manager or email support@tradeshield.ai for assistance.

Q: Who should we contact for package or user‑related changes?

A: You can reach out to your account manager or email support@tradeshield.ai.

 Phone support is also available at 010 753 1630.

Tags & Metadata

FAQ, users, billing, subscription, account, package, info, Trade Shield

Tags & Metadata

FAQ, users, billing, subscription, account, package, info, Trade Shield